On Social Media

Why not just dump the daily tweeting on to low-level staffers or agency PR flacks?  

That question perfectly captures what's wrong with a lot of corporate and brand accounts! I mean, yes, it's Twitter. We're not mapping the human genome. But it has emerged as a pretty important communications channel, and this is what we do. If you were in a room speaking to an audience of thousands of people, you'd take that pretty seriously, right? I don't see how Twitter is all that different. If you're going to bother having an account, I think it's worth taking a bit of care to say something truly informative, or differentiated, or funny, or whatever. Whether it's a junior person or a senior person, someone in PR or creative, whoever it is should be someone you trust to do a good job and give it some love.

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